Sales is difficult. It’s difficult for a number of reasons, but one of the biggest hurdles that any salesperson faces is the fact that they have to stay positive all the time. Sure, it’s easy to remain positive when you are having a great month and everyone is buying. The real trick is to maintain that positive attitude even during the times when you are in a horrible slump.
Yesterday, we published an article on quotes to help you out of a slump. Today, we will focus on the mindset of those top performers and how they are always able to stay positive, even during the tough times. We’ll be using the June 30, 2016 FastCompany article 6 Ways Highly Successful People Stay Positive, by author and speaker Harvey Deutschendor and apply the lessons to the usage of phone and face-to-face sales.
They develop their emotional intelligence.
Emotional intelligence is one of the easiest attributes that you can attain and one of the most powerful that you can use as a salesperson. You don’t need a PhD in psychology to understand that your emotions drive your performance and how you interact with your clients. Being able to control when these emotions are released is key to a successful sales call. If you are feeling down and sad, don’t let the customer see that. It takes time to develop your emotional intelligence, but once you recognize what emotions are coming up and when, you will start to see a dramatic difference in your sales.
They believe in their abilities, even when they fail.
This ties in with our article that was published yesterday. Everybody fails at some point. The top quarterbacks in the game of football lose games, the best musicians release bad songs, the smartest scientists release completely incorrect findings, and the best closers and salespeople will get told “no” over and over again. The difference between top performers and regulars is the top performers don’t doubt, even for a second, that they can do it and will succeed next time.
They continuously set goals.
Goal setting has been proven to increase performance. Why? Because goal setting is a measurable way to motivate yourself to get better. A top performer at my company recently told me “that which gets measured gets accomplished”. Striving for a goal gives your day a purpose and a meaning, which will translate to bigger sales.
They practice gratitude.
How many top performers that you know are egotistical and feel that they achieved success all by themselves with no help from anyone? The answer is either zero or hardly any. Top performers recognize that they were helped along the way and are constantly giving thanks for lessons and assistance. They are grateful for what they have achieved. There are few things more counterproductive to your success than a bruised ego when you fail, so gratitude is certainly important.
They look on the bright side, and get others to do the same.
Optimism goes a long way in the workplace. We all know that sad and depressed donkey Eeyore in the Winnie the Pooh series. How many of you would like to sell with that guy next to you? Worse off, what if he was your leader? Morale is important, and being an optimist will excite others and inspire you to succeed. When you fail, it’s better to have a group of optimistic coworkers to help you, rather than a group of depressed folks.
They’re committed mentors and learners.
Top performers are eager to share their skills and talents with teammates. It validates their own individual performance and makes them feel important to the team. Surrounding yourself with like-minded workers who are eager to improve and learn is a great way to keep the positive attitude going, even when times are tough.
Being positive is power in the world of sales. Learn how to stay positive and you will dominate your sales and crush your quotas, no matter what is happening in your external environment!
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Author: Jason Karaman
Hello! I’m a marketing, sales, and customer service expert, trainer, author, and doer. I live in the South Carolina Lowcountry with my wife, Ashley. I enjoy reading (history, philosophy, and science are my favorite topics), writing, hiking, kayaking, and all things beach. For media inquiries, send an email to JasonKaraman@ExpertCaller.com