Updating and navigating CRM (Customer Relationship Management) software is about as fun and exciting as watching the grass grow. It can be cumbersome and time-consuming to update every customer interaction that you have. Sometimes, it can even be downright frustrating. Oftentimes, sales executives are time constrained while on the job and cannot update the software…

If you have been paying attention to anything within the past decade, you have probably noticed that people are becoming more and more hooked on their cell phones with every passing day. It seems that no matter where you go, you’ll see someone on their phone. If you are thinking that social media and texting…

You might have noticed our little subscription popup (if not, just wait a few seconds). It has one of our favorite Zig Ziglar quotes of all time. It reads “People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” There’s a reason why sales motivation is required on a…

Pokemon Go is the newest app to take over the world. If you doubt it’s popularity, consider this. It has only been out for one week and it is already bigger than Tinder, Lyft, Candy Crush, and even LinkedIn. To the cynical pessimist, it’s nothing more than a fad that will soon pass, so it’s…

One thing I will never understand is when telephone reps call someone, get the answering machine, and instantly hangs up. Back when I was a kid, that was always our way of instantly knowing that this was a sales call and we were not going to pick up ever again for that number. You would…

Whenever you see stock photos of call centers, usually you see a line of smiling people all wearing headsets. Even though this seems to be the standard image of a call room environment, I have noticed that a lot of people that I work with and have worked with opt to use the standard phone rather…