30 Powerful Customer Service Quotes


Providing the best possible customer experience is paramount to maintaining long-term sustained business success. If a customer has a good experience, they are more likely to buy more. On the flip side, customers who have bad experiences are less likely to buy more, but more likely to tell everyone about their experience. The overall customer experience has to be consistently amazing. While there are many factors that are included in the overall customer experience, customer service is a huge part of that equation.

Providing excellent customer service can sometimes be challenging (especially with an irate customer or a confusing issue), but it’s important to always give the best service possible. Here are 50 powerful and inspirational quotes that will motivate you to provide the best customer service to your clients.

Here is a powerful yet simple rule. Always give people more than they expect to get. – Nelson Boswell, Author


We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. – Jeff Bezos, Founder and CEO of Amazon.com


Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kevin Stirtz, Author and marketing expert


The goal as a company is to have customer service that is not just the best, but legendary. – Sam Walton, Founder of Wal-Mart and Sam’s Club


It’s easier to love a brand when the brand loves you back. – Seth Godin, Author and dot-com entrepreneur


Make the customer the hero of your story. – Ann Handley, Author and keynote marketing speaker


Always keep in mind the old adage: Customers remember the service a lot longer than they remember the price. – Lauren Freedman, Real-estate sales expert


Make a customer, not a sale. – Katherine Barchetti, Customer service expert


To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. – Don Alden Adams, Religious leader


Nothing is so contagious as enthusiasm. – Samuel Taylor Coleridge, 19th-century poet and philosopher


Don’t find a fault. Find a remedy. – Henry Ford, Founder of Ford Motor Company


Every great business is built on friendship. – James Cash Penney, Founder of J.C. Penney


People will forget what you said. They will forget what you did. But they will never forget how you made them feel. – Dr. Maya Angelou, 20th-century poet and civil rights activist


The purpose of a business is to create a customer who creates customers. – Shiv Singh, Author and EVP


Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. – Benjamin Franklin, Founding Father of the United States


Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. – Martin Oliver, Business executive


Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development. – David J. Greer, Author


The reputation of a thousand years may be undermined by the conduct of one hour. – Japanese Proverb


If you a make a sale, you make a living. If you make an investment of time and good service in a customer, you can make a fortune. – John Rohn, Business, leadership, and goal setting expert


Getting service right is more than just a nice to do; it’s a must do. American consumers are willing to spend more with companies that provide outstanding service — ultimately, great service can drive sales and customer loyalty. – Jim Bush, President of American Express


The handful of companies that respond promptly and accurately to customer emails increase trust in their brand, bolster customer satisfaction, and boost sales both online and offline. – BenchmarkPortal Industry Report


Customer service is the new marketing. – Derek Sivers, Musician, performer, TED speaker, entrepreneur


In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. – Doug Warner, Venture capitalist and financial expert


Your most unhappy customers are your greatest source of learning. – Bill Gates, Founder of Microsoft, philanthropist, richest person in the world


Every company’s greatest assets are its customers, because without customers there is no company. – Michael LeBoeuf, Business author and professor of Management at University of New Orleans


Revolve your world around the customer and more customers will revolve around you. – Heather Williams, Customer service expert


If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. – Ray Kroc, McDonald’s President and CEO 1961-1974


To keep a customer demands as much skill as to win one. – Unknown


Historically, our number-one growth driver has been from repeat customers and word of mouth. – Tony Hsieh, Venture capitalist and CEO of Zappos.com


Kind words can be short and easy to speak, but their echoes are truly endless. – Mother Teresa/Saint Teresa of Calcutta, Roman Catholic nun and missionary


In today’s world, the customer is truly king. In all of your interactions, whether you are a CEO or a salesperson, providing the highest level of customer experience with great service is a great way to ensure long-term success and repeat customers.



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Author: Jason Karaman

Hello! I’m a marketing, sales, and customer service author, blogger and doer. I live in the South Carolina Lowcountry with my wife. I enjoy reading, writing, hiking, kayaking, and all things beach. For media inquiries, send an email to JasonKaraman@ExpertCaller.com

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